Camino Planner is designed to work usefully without an account. You may use the free route sample and keep schedules only on your device as a guest. If you create an account, purchase a route, or turn on schedule sync, we handle the information needed to provide those features.
Long Slow Travel does not sell personal information, show advertising, or track you across other companies’ apps and websites. Your live location is not sent to the Long Slow Travel backend. Maps are provided by Mapbox, whose SDK may send de-identified location and usage telemetry when location is gathered.
This Privacy Policy applies to the Camino Planner iOS app, the Long Slow Travel account and sync service, and this website. “Long Slow Travel,” “we,” and “us” refer to the independent operator of Camino Planner, Aurea Moemke.
Information we handle
Account information
If you register, we receive your username, email address, account identifier, and password over an encrypted connection. Passwords are stored in a one-way hashed form rather than as readable text. We issue short-lived access credentials and a renewable sign-in credential to keep you signed in.
Verification and recovery emails
We process your email address and short-lived verification or password-reset challenge information to verify ownership of an address and help you recover access. Our transactional email provider processes the recipient, message content, and delivery events needed to send and protect these messages.
Schedules and notes
Schedules are stored locally on your device. When you are signed in and sync, the service receives schedule names, dates, stage starts and finishes, route choices, rest-day settings, distances, and notes, together with the identifiers and timestamps needed to keep devices in sync.
Route purchases
Apple processes payment. Long Slow Travel does not receive your card or bank details. To verify and restore a route, we receive purchase information such as the product, transaction identifiers, purchase status, and purchase date, and associate the verified entitlement with your Long Slow Travel account.
Location and map usage
If you grant “While Using the App” location access, the app uses precise location on your device to show your position on a route. Current app code does not send that live location to the Long Slow Travel backend. The Mapbox Maps SDK may send de-identified location and product-interaction telemetry to Mapbox when the app gathers location. It is not used by Long Slow Travel for advertising or linked by us to your account.
Support messages
If you contact support or submit a correction, we receive your email address and the contents of your message, including any route, accommodation, device, or diagnostic details you choose to include.
Connection information
Like most internet services, the account API and hosting providers may process IP addresses, request times, device or browser information, and security logs to deliver the service, prevent abuse, and diagnose faults.
How we use information
We use the information described above only as needed to:
- create, verify, and secure your account;
- send necessary verification and password-recovery messages;
- sync schedules you choose to associate with your account;
- verify route purchases and restore access;
- deliver route content and service updates;
- answer support requests and review corrections;
- detect abuse, maintain security, diagnose faults, and comply with legal obligations.
We do not use your schedule notes, location, or purchases for targeted advertising. We do not use third-party advertising SDKs.
Legal bases
Where the General Data Protection Regulation applies, we rely on the following legal bases:
- Performance of a contract and steps requested before a contract: providing accounts, authentication, route access, purchase restoration, content delivery, and schedule sync.
- Legitimate interests: operating and securing the service, preventing abuse, keeping necessary technical logs, answering support requests, and reviewing content corrections. We balance these interests against the rights and expectations of users.
- Legal obligations: retaining or disclosing limited information where tax, accounting, consumer-protection, or other law requires it.
- Consent: where we specifically ask for an optional permission or use that requires consent. Consent can be withdrawn prospectively at any time.
Storage, security, and retention
Offline schedules and installed route content are stored on your iPhone. When production account services are enabled, account and synced schedule information will be stored in a managed PostgreSQL database in Render’s Frankfurt region. The app uses HTTPS for network requests and stores its authentication credential using Apple’s Keychain. No method of storage or transmission is completely secure, but we use reasonable safeguards appropriate to the service.
We retain account-linked information while your account remains active and as needed to provide purchases and sync. Support messages and security records are retained only as long as reasonably needed to resolve the issue, maintain the service, or meet legal obligations.
When in-app account deletion completes, your active server account, token, synced schedules, profile, and route entitlements are permanently deleted. Limited residual copies may remain temporarily in protected backups until they rotate, or where retention is required by law. Apple keeps its own record of App Store purchases under Apple’s policies.
Some providers are established outside the European Economic Area or may permit support or subprocessors to access information from other countries. Where required, these transfers are covered by adequacy decisions, the EU–US Data Privacy Framework, Standard Contractual Clauses, or other safeguards described in the providers’ terms and data-processing agreements.
Your choices and controls
- Use guest mode: use the free sample and keep schedules on one device without creating a Long Slow Travel account.
- Control location: deny or change Camino Planner’s location permission at any time in iPhone Settings. The planner still works without showing your live position.
- Control Mapbox telemetry: open the attribution control displayed on an in-app map to access Mapbox’s telemetry preference.
- Delete schedules: remove individual schedules in the app.
- Delete your account: open Account → Delete Account, enter your current password, and confirm. This is permanent. Guest schedules remain on the device, and App Store purchases remain associated with your Apple Account.
- Ask about your information: email us to request access, correction, or deletion where applicable. We may need to verify that the account belongs to you.
- Exercise additional rights: where applicable, you may request restriction, object to processing based on legitimate interests, receive portable account data, or withdraw consent prospectively.
- Complain to a regulator: you may lodge a complaint with the data-protection supervisory authority responsible for Long Slow Travel or in the EU member state of your residence, workplace, or the alleged infringement.
Children
Camino Planner is not directed to children under 13, and we do not knowingly collect personal information from a child under 13. If you believe a child has provided personal information, contact us so we can review and delete it as appropriate. Local age thresholds may be higher.
Changes to this policy
We may update this policy as Camino Planner evolves or legal requirements change. We will publish the revised policy here and change the effective date. If a change materially affects how account-linked information is used, we will provide additional notice where appropriate.
Talk to a human.
Contact Aurea Moemke, operator of Long Slow Travel and Camino Planner, at Römerstädter Str. 2a, 86199 Augsburg, Germany.
support@longslowtravel.com