Offline access
Installed route content and schedules stay on your iPhone for offline use. Basemap tiles need a separate download in Trail Mode. Test both in airplane mode before departure.
LST Camino Planner support
Help for the
road ahead.
Find quick answers, fix common issues, or send a note when you need a human.
Quick answers
Start here.
Location on the map
In iPhone Settings, open Privacy & Security → Location Services → LST Camino and allow location while using the app. The planner can still be used without location access.
Trail Mode shows your location only while the app is open. It does not provide background tracking or emergency monitoring.
Restore a route
Sign in to the Long Slow Travel account used for the route, then open Content and choose Restore Purchases. Use the same Apple Account that made the purchase.
Schedule sync
Confirm that you are signed in and online, then give sync a moment to finish. Your schedules also remain stored locally for offline use.
Frequently asked
Accounts, routes, and plans.
Do I need an account to use LST Camino Planner?
No. You can continue as a guest, use the free Sarria–Santiago sample, and create offline schedules on your device. An account is needed when you want to buy a route, restore route access, or sync schedules.
Why is a purchased route not appearing?
Check that you are signed into both the Long Slow Travel account used for the purchase and the Apple Account that completed it. Open Content, refresh, then choose Restore Purchases. If it still does not appear, email support with the route name and any on-screen message. Never send your password or full purchase receipt.
Will my plan work in airplane mode?
Your installed route content and schedules remain available offline. Basemap tiles are separate: open a day’s map, enter Trail Mode, choose Download, and wait for “Offline map ready for this stage”. Repeat for each stage you need.
Before departure, turn on airplane mode and turn off Wi-Fi, then check your routes, schedules, and downloaded stage maps. Downloads cover the selected stage area, not every map area or zoom level. Sign-in, purchases, restoration, and sync require an internet connection.
How do I opt out of Mapbox telemetry?
In LST Camino, open the Mapbox attribution (info) control on a map and change the telemetry preference there. The iPhone location permission is a separate control; denying it does not replace opting out of telemetry.
How do I delete my account?
In LST Camino Planner, open Account → Settings → Delete Account, enter your current password, and confirm the permanent deletion. This removes your server account, authentication token, synced schedules, profile, and route access associated with the account. Guest schedules stay on your device. App Store purchases remain with your Apple Account and may be restored after you create or sign in to an account again.
If you cannot access the app, email support from the address associated with your account.
How do I report incorrect route or accommodation information?
For accommodation details, use the correction action in the app when available; it prepares the identifying details for you. For a route or place, email support with the route, stage, place name, and the correction you recommend.